Ticket Creation
Creates IT support tickets automatically.
M365 IT Support Agent
Information TechnologyM365 IT Support agent automates tickets, routing, notifications, reducing effort, improving responses.
Use cases
Teams & Email Integration
Estimated setup time
15-30
About M365 IT Support Agent
M365 IT Support Agent Portfolio streamlines common Microsoft 365 support activities by helping users report issues, capturing diagnostic information, automatically creating and assigning tickets, sending status updates through Teams and email, and coordinating support workflows until the issue is resolved.
Standard Features
Pre-built capabilities included in the standard version of the agent.
Auto Assignment
Routes tickets to the right team.
Notifications
Sends Teams and email updates.
Screenshot Capture
Captures screenshots for diagnosis.
Workflow Automation
Automates IT support processes.