Complaint Intake
Captures complaint emails, assigns unique Case IDs, and archives attachments in SharePoint.
Complaint Management Agent
Capture complaints, investigate evidence, and manage department resolutions through verified closure.
About Complaint Management Agent
Complaint Management Agent receives customer and vendor complaints through a central mailbox, stores attachments in SharePoint, and assigns a unique Case ID. It analyzes complaint details and evidence, identifies the department and priority, and retrieves relevant historical resolutions. The agent drafts preliminary Root Cause Analysis (RCA) and proposed Corrective & Preventive Actions (CAPA), generates an investigation report, and emails the assigned department owner. Authorized owners review the findings in Microsoft Teams, confirm the resolution, and close the complaint. Final reports and verified resolutions are retained for audit and future reference.
Standard Features
Pre-built capabilities included in the standard version of the agent.
Triage & Routing
Classifies complaints by department and priority, then emails investigation reports to assigned owners.
RCA & CAPA Drafting
Uses evidence and relevant complaint history to draft preliminary root causes and proposed actions.
Verified Resolution
Allows authorized owners to review findings, confirm implemented actions, and submit complaint closure in Teams.
Reports & History
Generates investigation and final resolution PDFs, supports status checks, and retains verified solutions.